V Ex Electronics Systems P Ltd

Product Features

• Inbound, Outbound and Blended call handling;
• Skills-based routing with agent ranking;
• Outbound agent-controlled, broadcast and predictive dialing;
• Integrated call recording;
• Three-Way calling within the agent screen;
• Scheduled Callbacks: Agent-Only and Anyone ;
• Ability to have agents work from almost any internet connected computer ;
• Configurable Ineteractive Voice Response (IVR -upto 3 levels);
• Voicemail boxes;
• Integrated web-based agent phone included, requires no agent setup;
• Real-time reports with “click-to-listen” to monitor agent phone calls;
• Share lead data across clusters instantly when calls are transferred;
• Encrypted customer data handling available;
• Computer IP Address access restrictions for web resources;
• Agent Audio Soundboards available;
• Standard reports;
• Multiple campaigns;
• Mulitple lists;
• Inbound queues;
• PBX features allow you to use your host system as your office PBX;