V Ex Electronics Systems P Ltd

VAC Call Center & CRM Software is an all-in-one solution that combines inbound & outbound calling, auto dialer, and CRM integration. It helps businesses capture leads, manage customers, and improve sales and support efficiency.

✨ Key Highlights:

 

• ☁️ Cloud-based solution, no heavy setup required

• 📞 Auto Dialer & Predictive Dialer for faster calling

• 📊 Lead management & sales pipeline tracking

• 💬 WhatsApp & Email integration for multi-channel support

• 🎙 Call recording & analytics for performance monitoring

• 🔄 Inbound & outbound campaign management

• 🚀 Scalable for small businesses to enterprise call centers.

Additional Information:

• Item Code: VACCBS5
• Delivery Time: 10 DAYS

Features 

Calender

The tasks, events and plans are entered in Calender.

 

Leads

All the data of the lead generated are entered here

 

Opportunities

Choose the lead which has been qualified and convert it to opportunities. On conversion, the value, expected, date of closure, and the assignee are captured here.

 

You can have multiple opportunities for one organization.

 

Organisation

While creating the opportunity, you may tick organisation to capture data of the customers,

 

Contacts

Tick contacts to capture data of those people in the organisation with whom we are interacting.

 

Every opportunity of an organization can have separate contacts.

 

Quote

Quote can be prepared by converting data from opportunity. Go to quotes, select add quote, search opportunity name and convert it to quote.

 

Sales order

is generated on receipt of order from the customer, by choosing the details either from opportunities or quote.

 

Invoice

From the sales order, generate invoice

 

Projects

Projects are generated and managed by assigning tasks to those concerned

 

Products

New products and its details are added by selecting `add product’. The stock quantity of the product is documented and shown.

 

Assets

The assets (could be products, spares) of the principal and the organisation can be tracked.

 

 

Reports

Most of the reports required for the analytics, study and improvement are provided.

 

All

This is one drop menu which navigates the user to reach where ever he wants to go in the CRM.

Features 

Calender

The tasks, events and plans are entered in Calender.

 

Leads

All the data of the lead generated are entered here

 

Opportunities

Choose the lead which has been qualified and convert it to opportunities. On conversion, the value, expected, date of closure, and the assignee are captured here.

 

You can have multiple opportunities for one organization.

 

Organisation

While creating the opportunity, you may tick organisation to capture data of the customers,

 

Contacts

Tick contacts to capture data of those people in the organisation with whom we are interacting.

 

Every opportunity of an organization can have separate contacts.

 

Quote

Quote can be prepared by converting data from opportunity. Go to quotes, select add quote, search opportunity name and convert it to quote.

 

Sales order

is generated on receipt of order from the customer, by choosing the details either from opportunities or quote.

 

Invoice

From the sales order, generate invoice

 

Projects

Projects are generated and managed by assigning tasks to those concerned

 

Products

New products and its details are added by selecting `add product’. The stock quantity of the product is documented and shown.

 

Assets

The assets (could be products, spares) of the principal and the organisation can be tracked.

 

 

Reports

Most of the reports required for the analytics, study and improvement are provided.

 

All

This is one drop menu which navigates the user to reach where ever he wants to go in the CRM.

VAC CRM is a comprehensive software to facilitate effective communication between customers and businesses. Price mentioned above is for 10 users.Features CalenderThe tasks, events and plans are entered in Calender. LeadsAll the data of the lead generated are entered here OpportunitiesChoose the lead which has been qualified and convert it to opportunities. On conversion, the value, expected, date of closure, and the assignee are captured here. You can have multiple opportunities for one organization. OrganisationWhile creating the opportunity, you may tick organisation to capture data of the customers, ContactsTick contacts to capture data of those people in the organisation with whom we are interacting. Every opportunity of an organization can have separate contacts. QuoteQuote can be prepared by converting data from opportunity. Go to quotes, select add quote, search opportunity name and convert it to quote. Sales orderis generated on receipt of order from the customer, by choosing the details either from opportunities or quote. InvoiceFrom the sales order, generate invoice ProjectsProjects are generated and managed by assigning tasks to those concerned ProductsNew products and its details are added by selecting `add product’. The stock quantity of the product is documented and shown. AssetsThe assets (could be products, spares) of the principal and the organisation can be tracked.  ReportsMost of the reports required for the analytics, study and improvement are provided. AllThis is one drop menu which navigates the user to reach where ever he wants to go in the CRM.

FeaturesOnce you reach the home screen of the CRM you will be welcomed by a screen showing a dashboard.You can have multiple reports in the form of pie chart in dash board. CalenderThe tasks, events and plans are entered in Calendar. LeadsAll the data of the lead generated are entered here OpportunitiesChoose the lead which has been qualified and convert it to opportunities. On conversion, the value, expected, date of closure, and the assignee are captured here. You can have multiple opportunities for one organization. OrganisationWhile creating the opportunity, you may tick organisation to capture data of the customers, ContactsTick contacts to capture data of those people in the organisation with whom we are interacting. Every opportunity of an organization can have separate contacts. QuoteQuote can be prepared by converting data from opportunity. Go to quotes, select add quote, search opportunity name and convert it to quote. Sales orderis generated on receipt of order from the customer, by choosing the details either from opportunities or quote. InvoiceFrom the sales order, generate invoice ProjectsProjects are generated and managed by assigning tasks to those concerned ProductsNew products and its details are added by selecting `add product’. The stock quantity of the product is documented and shown. AssetsThe assets (could be products, spares) of the principal and the organisation can be tracked.  ReportsMost of the reports required for the analytics, study and improvement are provided. AllThis is one drop menu which navigates the user to reach where ever he wants to go in the CRM. However, we would like to caution you that the product can be well understood only after using the same for a week or by two by the entire team.

Additional Information:

• Item Code: VACMEGHACRM
• Delivery Time: Within 4 hours

VAC Contact Center Solution Software is an advanced, AI-driven platform designed to streamline and enhance customer interactions. It offers features such as intelligent call routing, multi-channel communication (including voice, SMS, and WhatsApp), CRM integration, and automated tools for efficient customer service management. The software helps businesses improve response times, boost productivity, and elevate customer satisfaction by leveraging innovative AI technologies and user-friendly functionalities.
Price mentioned above is for 20 users.

Key Features

• Call Handling: Supports inbound, outbound, and blended calls.
• Skills-Based Routing: Routes calls based on agent ranking.
• Advanced Dialing Options: Offers agent-controlled, broadcast, and predictive dialing for outbound calls.
• Call Recording: Fully integrated call recording.
• Three-Way Calling: Easily initiate three-way calls from the agent interface.
• Scheduled Callbacks: Set callbacks for agents or any contact.
• Remote Agent Access: Agents can work from any internet-connected computer.
• IVR: Interactive Voice Response system with up to 3 levels.
• Real-Time Monitoring: Access real-time reports with "click-to-listen" call monitoring.
• Data Security: Encrypted handling of customer data.
• Standard Reports: Generate standard performance reports.
• Campaign Management: Run multiple campaigns simultaneously.
• List Management: Manage multiple contact lists with ease.
• Inbound Queues: Handle inbound call queues efficiently.

Features 

Calender

The tasks, events and plans are entered in Calender.

 

Leads

All the data of the lead generated are entered here

 

Opportunities

Choose the lead which has been qualified and convert it to opportunities. On conversion, the value, expected, date of closure, and the assignee are captured here.

 

You can have multiple opportunities for one organization.

 

Organisation

While creating the opportunity, you may tick organisation to capture data of the customers,

 

Contacts

Tick contacts to capture data of those people in the organisation with whom we are interacting.

 

Every opportunity of an organization can have separate contacts.

 

Quote

Quote can be prepared by converting data from opportunity. Go to quotes, select add quote, search opportunity name and convert it to quote.

 

Sales order

is generated on receipt of order from the customer, by choosing the details either from opportunities or quote.

 

Invoice

From the sales order, generate invoice

 

Projects

Projects are generated and managed by assigning tasks to those concerned

 

Products

New products and its details are added by selecting `add product’. The stock quantity of the product is documented and shown.

 

Assets

The assets (could be products, spares) of the principal and the organisation can be tracked.

 

 

Reports

Most of the reports required for the analytics, study and improvement are provided.

 

All

This is one drop menu which navigates the user to reach where ever he wants to go in the CRM.

Additional Information:

• Item Code: VACCRM
• Delivery Time: Within 5 days