V Ex Electronics Systems P Ltd

Software can dial your database automatically once its fed in. This can be used from remote location. Price mentioned above is for 10 users.

In-bound

• Interactive Voice Response (IVR)
• Multi Language Support
• Automatic Call Distribution (ACD)
• Call Transfer
• Call Queue display
• Emergency Number pick up
• Call Back / Call Me Back Option
• Call Conference
• CRM Integration
• Skill based routing
• Sticky Agent

Out-bound

• Lead upload for multiple campaigns
• Setting up call ratio
• Predictive / Progressive / Manual Dialer
• Integration with CRM

We can integrate our Dialer with our CRM as well as any other 3rd party CRM.

Registration with DOT as Telemarketer is mandatory for availing this service.

Additional Information:

• Item Code: SERID62
• Production Capacity: 3 per day
• Delivery Time: within two days

Software can dial your database automatically once its fed in. This can be used from remote location. Price mentioned above is for 20 users.


Product Features

• Inbound, Outbound and Blended call handling;
• Skills-based routing with agent ranking;
• Outbound agent-controlled, broadcast and predictive dialing;
• Integrated call recording;
• Three-Way calling within the agent screen;
• Scheduled Callbacks: Agent-Only and Anyone ;
• Ability to have agents work from almost any internet connected computer ;
• Configurable Ineteractive Voice Response (IVR -upto 3 levels);
• Voicemail boxes;
• Integrated web-based agent phone included, requires no agent setup;
• Real-time reports with “click-to-listen” to monitor agent phone calls;
• Share lead data across clusters instantly when calls are transferred;
• Encrypted customer data handling available;
• Computer IP Address access restrictions for web resources;
• Agent Audio Soundboards available;
• Standard reports;
• Multiple campaigns;
• Mulitple lists;
• Inbound queues;
• PBX features allow you to use your host system as your office PBX;
• Registration with DOT as Telemarketer is mandatory for availing this service.

VAC Telemarketing Dialer Software automates outbound calls, increases agent productivity, and simplifies campaign management. Perfect for call centers and sales teams aiming for faster customer engagement and higher conversion rates."

Key Features:

• Auto & Predictive Dialing

• Bulk Calling & Campaign Management

• CRM Integration for Lead Tracking

• Call Recording & Real-Time Reports

• SIP/VoIP Connectivity

• Inbound & Outbound Call Handling

• Cloud-Based & Scalable