V Ex Electronics Systems P Ltd

Software can dial your database automatically once its fed in. This can be used from remote location. Price mentioned above is for 10 users.

In-bound

• Interactive Voice Response (IVR)
• Multi Language Support
• Automatic Call Distribution (ACD)
• Call Transfer
• Call Queue display
• Emergency Number pick up
• Call Back / Call Me Back Option
• Call Conference
• CRM Integration
• Skill based routing
• Sticky Agent

Out-bound

• Lead upload for multiple campaigns
• Setting up call ratio
• Predictive / Progressive / Manual Dialer
• Integration with CRM

We can integrate our Dialer with our CRM as well as any other 3rd party CRM.

Additional Information:

• Item Code: SERID62
• Production Capacity: 3 per day
• Delivery Time: within two days

Software can dial your database automatically once its fed in. This can be used from remote location. Price mentioned above is for 20 users.


Product Features

• Inbound, Outbound and Blended call handling;
• Skills-based routing with agent ranking;
• Outbound agent-controlled, broadcast and predictive dialing;
• Integrated call recording;
• Three-Way calling within the agent screen;
• Scheduled Callbacks: Agent-Only and Anyone ;
• Ability to have agents work from almost any internet connected computer ;
• Configurable Ineteractive Voice Response (IVR -upto 3 levels);
• Voicemail boxes;
• Integrated web-based agent phone included, requires no agent setup;
• Real-time reports with “click-to-listen” to monitor agent phone calls;
• Share lead data across clusters instantly when calls are transferred;
• Encrypted customer data handling available;
• Computer IP Address access restrictions for web resources;
• Agent Audio Soundboards available;
• Standard reports;
• Multiple campaigns;
• Mulitple lists;
• Inbound queues;
• PBX features allow you to use your host system as your office PBX;