V Ex Electronics Systems P Ltd

Product Overview


Our  VAC Call Center offers automatic database dialing, allowing access from remote locations. The pricing includes support for 10 users.

Key Features

• Call Handling: Supports inbound, outbound, and blended calls.
• Skills-Based Routing: Routes calls based on agent ranking.
• Advanced Dialing Options: Offers agent-controlled, broadcast, and predictive dialing for outbound calls.
• Call Recording: Fully integrated call recording.
• Three-Way Calling: Easily initiate three-way calls from the agent interface.
• Scheduled Callbacks: Set callbacks for agents or any contact.
• Remote Agent Access: Agents can work from any internet-connected computer.
• IVR: Interactive Voice Response system with up to 3 levels.
• Real-Time Monitoring: Access real-time reports with “click-to-listen” call monitoring.
• Data Security: Encrypted handling of customer data.
• Standard Reports: Generate standard performance reports.
• Campaign Management: Run multiple campaigns simultaneously.
• List Management: Manage multiple contact lists with ease.
• Inbound Queues: Handle inbound call queues efficiently.
• Registration with DOT as Telemarketer is mandatory for availing this service.

Additional Information:

• Delivery Time: 24/7
• Packaging Details: Cloud/ Premises

VAC PBX Features:

• Interactive Voice Response (IVR)
• Audio Conference
• Conference Bridge
• Voice Recording
• Android mobile as extension
• Detailed reports
• Automatic Call Distribution
• Voice Blasting
• PC based console
• Voice Mail to Email
• Compatible to CRM