V Ex Electronics Systems P Ltd

Product OverviewOur  VAC Call Center offers automatic database dialing, allowing access from remote locations. The pricing includes support for 10 users.Key FeaturesCall Handling: Supports inbound, outbound, and blended calls.Skills-Based Routing: Routes calls based on agent ranking.Advanced Dialing Options: Offers agent-controlled, broadcast, and predictive dialing for outbound calls.Call Recording: Fully integrated call recording.Three-Way Calling: Easily initiate three-way calls from the agent interface.Scheduled Callbacks: Set callbacks for agents or any contact.Remote Agent Access: Agents can work from any internet-connected computer.IVR: Interactive Voice Response system with up to 3 levels.Real-Time Monitoring: Access real-time reports with “click-to-listen” call monitoring.Data Security: Encrypted handling of customer data.Standard Reports: Generate standard performance reports.Campaign Management: Run multiple campaigns simultaneously.List Management: Manage multiple contact lists with ease.Inbound Queues: Handle inbound call queues efficiently.